Everything you need to know about using the mbi wallet platform — from account registration requirements and how to deposit and withdraw, to bonus and promotion rules and your responsibilities as a member. We wrote this document to be easy to understand, not to hide anything.
Before reading the full terms, here is a summary of the most important points every mbi wallet Malaysia member should understand.
Each individual is permitted to hold only one active mbi wallet account. The account must be registered using accurate personal information — your full name as shown on your Malaysian identity card, an active phone number, and a valid email address. Creating multiple accounts is a serious violation that will result in the closure of all associated accounts and forfeiture of all balances.
All transactions on mbi wallet are conducted in Malaysian Ringgit (RM). Deposits are accepted via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks, and all major local banks). Minimum deposit is RM10; minimum withdrawal is RM30. Withdrawals can only be made to the same payment method used for your deposit.
All mbi wallet bonuses and promotions — including welcome bonuses, cashback, and free tickets — are subject to rollover requirements (wagering requirements) that are clearly stated in each offer. Bonuses cannot be withdrawn as cash until the rollover requirements are met. Please read the rollover conditions of each promotion before claiming it.
The mbi wallet platform is exclusively for individuals aged 18 and above. Registration by minors is strictly prohibited. mbi wallet reserves the right to request proof of age at any time and may close an account immediately if a member is found to be under 18, without refund of any account balance.
You are solely responsible for maintaining the confidentiality of your mbi wallet username and password. Do not share your login credentials with anyone. If you suspect your account has been accessed without authorisation, contact mbi wallet customer support immediately to arrange a temporary account freeze and investigation.
Mbi wallet is committed to responsible gaming. Members are encouraged to make use of the deposit limit, loss limit, and account break tools available on the platform. If you feel your gaming habits are becoming a problem, contact our support team or visit the Responsible Gaming section for assistance and guidance.
Please read this document carefully. By registering an account or using any mbi wallet service, you confirm that you have read, understood, and agreed to be bound by all the terms and conditions set out below.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and mbi wallet ("Platform", "We"). These Terms govern your use of the website, services, games, and all content available under the domain mbiwallet.click.
By registering an account, making a deposit, playing any game, or simply accessing the mbi wallet platform, you are deemed to have accepted and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, you should not use the mbi wallet platform.
To register and use the mbi wallet platform, you must meet all of the following eligibility requirements:
Each individual is only permitted to hold one active account on mbi wallet at any one time. Registering multiple accounts — whether under different names, different phone numbers, or by any other means — is a serious violation that will result in the immediate freezing of all associated accounts and full forfeiture of all balances without any refund.
You are required to provide accurate, complete, and up-to-date information during registration and throughout your use of the account. mbi wallet reserves the right to request identity verification (KYC) at any time, including a copy of your Malaysian identity card, to verify a member's identity before processing withdrawals or activating certain features.
Mbi wallet accepts deposits via the following local Malaysian payment methods:
| Payment Methods | Minimum Deposit | Processing Time | Fees |
|---|---|---|---|
| Touch 'n Go eWallet | RM10 | Instant | None |
| GrabPay | RM10 | Instant | None |
| Boost | RM10 | Instant | None |
| ShopeePay | RM10 | Instant | None |
| DuitNow | RM10 | Instant | None |
| FPX (Maybank2u, CIMB Clicks, & other banks) | RM20 | Instant | None |
All deposits must originate from an account registered in the name of the mbi wallet member themselves. mbi wallet does not accept third-party deposits. Deposits from unrecognised or unverifiable sources may be declined and returned.
All transactions on the mbi wallet platform are in Malaysian Ringgit (RM) only. mbi wallet does not accept any foreign currency. No currency conversion fees apply, as all transactions are conducted in RM.
Mbi wallet members may request a withdrawal of winnings at any time, provided the following conditions are met:
Most withdrawal requests are processed in under 5 minutes by mbi wallet's automated system. However, for winnings exceeding RM5,000, additional verification may take up to 24 business hours. mbi wallet reserves the right to request further identity verification before processing large withdrawals.
Mbi wallet offers members a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, weekly cashback, free lottery tickets, and a VIP membership programme. All bonuses are subject to the specific terms stated in each offer.
General terms that apply to all mbi wallet bonuses:
All games available on the mbi wallet platform — including video slots, Live Casino, table games, lottery, Malaysia Super League and EPL Sports Betting, blackjack, progressive jackpots, and keno — are governed by their respective rules as stated in each game's help section.
General rules that apply to all games:
For Sports Betting and e-sports, displayed odds are subject to change until a bet is confirmed. Once a bet has been confirmed and accepted by the system, the odds are locked and will not change.
You are fully responsible for maintaining the security of your mbi wallet account. This includes:
Mbi wallet will not be held liable for any losses resulting from a member's failure to keep their account secure. However, in the event of a confirmed security breach on mbi wallet's part, the platform will accept full responsibility.
The following activities are strictly prohibited on the mbi wallet platform and may result in immediate account closure and forfeiture of all balances:
Mbi wallet reserves the right to suspend or close any member's account at any time for the following reasons:
Members may close their account at any time by contacting mbi wallet customer support. Before the account closure is processed, all rollover requirements tied to active bonuses must be fulfilled, or those bonuses will be forfeited. Any remaining balance (excluding bonus funds that have not met the rollover requirements) will be returned to the member.
Mbi wallet will not be liable for any losses, damages, or claims arising from:
Mbi wallet's maximum liability to any member under any circumstances is limited to the member's net deposit value in the 30 calendar days preceding the claim, subject to proper investigation and verification.
Mbi wallet believes online gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship. The platform provides a range of tools to help members stay in control of their gaming habits:
If you or someone you know needs help with a gambling problem, please contact mbi wallet customer support or visit the Responsible Gaming on this platform for more information and available support resources.
Mbi wallet reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. However, we will endeavour to inform members of significant changes through:
Continued use of the mbi wallet platform after any amendments take effect constitutes acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account in accordance with the procedure set out in Section 9 above.
These Terms represent the latest version, effective as of 1 January 2026 and supersedes all previous versions. Any questions regarding these Terms may be directed to the mbi wallet customer support team via live chat, or by email at support@mbiwallet.click, or WhatsApp, available 24 hours a day.
One of the most common complaints among Malaysian online casino players is terms and conditions that are lengthy, packed with legal jargon, and seemingly designed to confuse. At mbi wallet, we take a different approach. We believe members deserve to know exactly what they are agreeing to — before they sign up, before they deposit, and before they claim any bonus.
That is why we have written these Terms and Conditions in plain, clear language, with a well-organised structure and practical explanations for every important section. We do not want mbi wallet players to be caught off guard by conditions they did not expect — that is not how we operate.
One of the most frequently asked questions from new mbi wallet members concerns bonus rollover requirements. Many members receive a bonus but do not understand why they cannot withdraw those funds right away. The straightforward explanation is this: a bonus is "free" money that mbi wallet gives you to play with — it is not direct cash. To ensure fair use of bonuses for both parties, you are required to wager the bonus amount a specified number of times before any winnings can be withdrawn.
A practical example: you deposit RM100 and receive a RM100 bonus with a 10x rollover requirement. This means you must place total wagers of RM1,000 (RM100 × 10) before the bonus balance can be withdrawn. These wagers can be placed across any eligible game — slots, baccarat, blackjack, or any other game in the mbi wallet catalogue that is not excluded from the rollover requirement.
The identity verification process is something mbi wallet takes seriously — not to inconvenience members, but to protect everyone. KYC ensures that winnings are paid to the right person, that the platform is not misused for money laundering, and that members using the platform are genuinely eligible individuals. This process is a global industry standard and is not unique to mbi wallet.
For most members, the KYC process is straightforward and quick — submit a photo of your Malaysian identity card, wait for verification within 24 business hours, and you can withdraw your winnings without any issues. We understand it may feel like an extra step, but it is an important safeguard for the security of your account and your funds.
Mbi wallet operates entirely in MYR. This means there is no risk of loss due to currency exchange fluctuations. When you deposit RM100, you play with RM100. When you win RM500, you receive RM500 — with no hidden deductions or conversions that reduce the value of your winnings.
We also support all the most popular eWallet and online banking payment methods in Malaysia — from Touch 'n Go eWallet that everyone carries, to GrabPay, Boost, ShopeePay, DuitNow, and FPX via all major local banks including Maybank2u and CIMB Clicks. No foreign payment methods, no complications. Simple, fast, and secure.
These Terms & Conditions are to be read together with Privacy Policy and Responsible Gaming Policy mbi wallet, both of which together form the complete agreement between you and mbi wallet. Information on how your personal data is collected, used, and protected can be found in our Privacy Policy. All data is processed in accordance with applicable data protection laws in Malaysia.
Our terms are clear, our processes are transparent, and our platform is secure. Over 500,000 Malaysian members already trust mbi wallet — now it's your turn to join and enjoy the best gaming experience in MYR.
By registering, you agree to these Terms & Conditions. Play responsibly. 18+ only.