Some online gaming platforms write their privacy policies in lengthy, convoluted language that seems deliberately designed to be buried on a page nobody ever opens. At MBI Wallet, we take a different stance. We believe every member deserves to know exactly what happens to their information — so we've written this policy in plain, straightforward English that anyone can understand, not just lawyers.
The Data You Provide Us Is Held in Trust
When you register an mbi wallet account and enter your name, phone number, and payment details, you are trusting us with highly personal information. We do not take that trust lightly. Every piece of data you provide is stored with 256-bit SSL encryption, accessed only by staff with a legitimate need to do so, and never sold to any third party for advertising or commercial purposes.
This sets us apart from many other digital platforms — social media, free apps, and the like — whose business models depend on selling user data to advertisers. At mbi wallet, our business model is built on providing a quality gaming platform. Your data is not a product we sell — it is a trust we protect.
Deposits & Financial Data at MBI Wallet
When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u and CIMB Clicks, the transaction information shared with us is limited to what is necessary to verify and process your payment. We do not store your full bank account or card numbers — only the information required to facilitate withdrawals to the same method you used to deposit.
All records of your financial transactions on mbi wallet are retained in accordance with Malaysia's financial regulatory requirements — this is not our choice, it is a legal obligation. We do ensure, however, that these records are stored securely, protected from unauthorised access, and permanently deleted once the required retention period has ended.
Cookies — What We Use and Why
Cookies are small files stored on your device when you visit a website. At mbi wallet, we use cookies for very limited purposes: to maintain your login session so you don't have to sign in every few minutes, to remember your language and display preferences, and to keep your gaming session secure. We do not use cookies to build advertising profiles or to track your activity across other websites.
If you are not comfortable with cookies, you can disable them through your web browser settings — however, this will affect certain platform functions such as staying logged in. We understand this is a tradeoff, and we respect your choice.
Your Rights Under Malaysia's PDPA
Many Malaysians are unaware that they have legally protected rights over their personal data under the Personal Data Protection Act (PDPA) 2010. At mbi wallet, we do not just comply with this law — we actively inform members about their rights. You have the right to request a copy of the data we hold about you, correct any inaccurate information, and in certain circumstances request that we delete your data entirely.
The process for exercising these rights is straightforward: contact us via live chat, email, or WhatsApp, state your request, and our data protection team will process it within 30 days. No fees, no complicated procedures, no runaround. We believe privacy rights should be easy to exercise, not just exist on paper.
Our Ongoing Commitment
Cybersecurity threats are constantly evolving, and protections that are adequate today may need strengthening tomorrow. That is why mbi wallet conducts regular security audits, actively stress-tests our systems, and continuously updates our data security procedures in line with the latest developments in cybersecurity. We do not settle for "good enough" — we are always looking for better ways to protect your data.
We are also committed to communicating honestly when an incident occurs — if something happens that affects your data, we will inform you promptly and transparently, rather than trying to conceal the issue. This goes beyond legal compliance. It is the foundation of trust we have built with over 500,000 Malaysian members who have entrusted mbi wallet with their money and personal information.